Your guests are already evaluating your property.
We do it first.
Heera Bora Advisory conducts independent, anonymous guest experience evaluations for luxury and boutique hotels, hotel collections, and fine dining restaurants and restaurant groups. Engagements are accepted on a limited quarterly basis, personally conducted by our founder, with findings delivered within seven business days of departure.
Your property has standards. Your team knows them. Your guests feel them — most of the time.
But between the experience you intend and the experience your guests actually have — there is a gap. It is almost never dramatic. It is almost always invisible to the people who work there every day.
It shows up in a review you did not expect. A score that does not match what you believe you deliver. A returning guest who quietly does not return.
That gap is what we find. Before your guests do.
The gap is smaller than you think.
And larger than you realize.
The Heera Bora Difference
We evaluate when it matters.
We evaluate unannounced — scoped to your guest mix and property type. When your standards face their greatest test.
We go beyond the checklist.
Our evaluation captures what checklists cannot — the human moments that determine whether a guest returns.
We test what goes wrong.
Every hotel engagement includes a proprietary service recovery scenario. You will understand why this matters on our discovery conversation.
How it Works
01 — Request a Discovery Conversation
We review your inquiry and confirm where there is alignment. Every conversation is accepted with intention.
02 — Engagement Letter
Prepared and delivered within 48 hours. 50% deposit confirms your evaluation.
03 — Anonymous Evaluation
We arrive as genuine registered guests. You do not know when. Your team does not know who.
04 — Your Report
Your full evaluation report and Priority Action Plan are in your inbox within seven business days of departure.
05 — Consultation Call
Your included 60-minute consultation call is scheduled at your convenience — after you have had time to review the report fully.
Heera Bora Advisory works with the luxury hospitality operator who sets their own standard.
Not major franchise brands. Not properties answering to a franchise handbook.
We work with independent and boutique hotels, hotel collections, and fine dining restaurants and restaurant groups — where the person setting the standard is the person who answers our findings.
The luxury boutique hotel that has built something genuinely exceptional and wants to know exactly where the gaps are. The independent restaurant — Michelin-recognized or quietly extraordinary — where the food is remarkable and the full guest experience deserves to match it. The independently owned hotel collection or restaurant group investing in a reputation that no star rating can fully capture.
The properties we work with vary in size. The standard we hold does not.
We are selective about who we take on — because our framework produces its best results for operators genuinely committed to closing the gap between what they intend and what their guests actually experience.
If that describes your property, the discovery conversation will confirm whether we are the right fit for each other.